9:41● ▮ ᯤ
MSES
DOMINGO · 18 DE OCTUBRE
Buenos días, Maria
3 propiedades hoy3
SuciaUnidad 304Limpieza de salida
InspecciónGarden SuiteRevisión final
⌂Hoy✦RoomRelay●Yo
Frontline operations, in everyone’s language
Empower your frontline staff to work in their language. Keep your teams in sync.
RoomRelay lets frontline staff receive instructions and report updates in the language they prefer. Every confirmed response is translated into your operating language and written back to the PMS.
They work in their language. You see the update in yours.
9:41● ▮ ᯤ
Sucia
1120 NW ALDER ST · PORTLAND
Unidad 304
Salida11:00Próxima llegada15:00
✦
TU TAREALimpieza de salida
AsignadaLa cafetera necesita una limpieza profunda hoy.
9:41● ▮ ᯤ
✦
RoomRelayUnidad 304
La habitación está limpia. El grifo gotea y necesitamos dos toallas.
Entendido. Encontré tres actualizaciones.
✓
Estado de habitaciónUnidad 304 → Limpia
✓
MantenimientoEl grifo gotea
✓
Suministros2 toallas de baño
✓
3 updates readyWaiting for confirmation
文
4 languagesOne shared system
One update, no retyping✦Keep every team in sync✦Work in any language✦More time for guests✦
01
The problem
One update—not another handoff
Your team does the work once. Why are you still processing the update twice?
Today, one person does the work and someone else chases the details, relays the message, and enters it into the PMS. RoomRelay lets the person doing the work report it once—so every team gets the update and the front desk can stay focused on guests.
Chase the updateTranslate itRelay itRetype itConfirm it again
One update. No duplicate entry. More time for guests.
↘02
How it works
Make communicating with your PMS feel like talking to a friend.
Just say what happened. RoomRelay asks what it needs, lets you confirm, and keeps your PMS up to date.
Just tell RoomRelayVoice · Text · Tap
01
See the work
Start the day with a clear plan.
When your PMS already assigns the work, RoomRelay brings those room assignments, task sheets, timing, and instructions into one focused mobile view. Staff see exactly what’s next without opening the full system.
✓ Uses the work plan you already have
9:41● ▮ ᯤ
MSES
DOMINGO · 18 DE OCTUBRE
Buenos días, Maria
Aquí está tu plan para hoy.
3 propiedades hoy3
SuciaUnidad 304Limpieza de salida2h 30m para preparar
›InspecciónGarden SuiteRevisión final
›ListaRiver LoftPreparación de bienvenida
›⌂Hoy✦RoomRelay●Yo
01
Today view
Preferred language: Spanish02
Understand instantly
They work in their language. You see the update in yours.
RoomRelay supports 75 languages. Leaders write instructions in their preferred language, and each staff member sees them in theirs. Staff reply in the language they’re most comfortable using, and every confirmed update is translated into the PMS’s operating language before it is recorded.
Leader · EN→Staff sees · ES
Staff replies · ES→PMS records · EN
9:41● ▮ ᯤ
Detalle de tarea•••
⌁
MANTENIMIENTO · PRIORIDAD MEDIA
Revisar mancha cerca de la puerta del balcón
Intenta quitar la mancha y toma una foto si no sale por completo.
文 Traducido del inglés
⌂ PropiedadUnidad 304
◷ VenceAntes de las 3:00 PM
♙ Asignado porSarah Kim
Maria replied · ES
RoomRelay → English“La mancha ya no está.”
PMS update · EN
Stain removed · Resolved
02
Two-way translation
Instructions in · Updates back03
Speak naturally
RoomRelay asks before it assumes.
A housekeeper can start with an incomplete report. RoomRelay asks one simple follow-up at a time until it has the details your system needs.
“The sink is broken.”
9:41● ▮ ᯤ
✦
RoomRelayAsk naturally in any language
TODAY · 9:41 AM
The sink is broken.
✦
Which room is the broken sink in?
Unit 304.
✦
What’s happening with it?
It won’t drain.
✓
I’ll report a sink that won’t drain in Unit 304.
⌁
Speak or type a reply
?
Missing a detail?RoomRelay asks a follow-up
03
Clarifying conversation
No guessing required04
Confirm, then sync
Human confirmation before anything changes.
RoomRelay shows exactly what it understood. The employee can edit or deselect any action before the structured update reaches your system.
Speak→Understand→Confirm→Sync
9:41● ▮ ᯤ
✦
RoomRelay1 change ready
It won’t drain.
Got it. Review the maintenance issue before I send it.
✓
1 change readyThe sink is broken
PROPERTY
Suggested from your current work
Unit 304⌄
✓
Maintenance issueSink won’t drain → Unit 304
✓
Ready to sendNothing changes until Maria confirms
04
Review & confirmation
Human in the loop05
Sync instantly
The PMS is updated while the work is still fresh.
Once the employee confirms, RoomRelay writes the update to the right property and record—without retyping or waiting for a handoff.
✓ Status, notes, and issue details stay current
9:41● ▮ ᯤ
✦
RoomRelayConnected to your PMS
LIVE✓
SYNC COMPLETE
Unit 304 is up to date.
ROOM STATUSCleaning completeUpdated
MAINTENANCESink won’t drainNew issue
SOURCEMaria via RoomRelayConfirmed
↗
Synced to PMSNo duplicate entry required
✓
Update receivedUnit 304 · just now
05
PMS updated
Confirmed and synced06
Route the next step
The right person knows what needs to happen next.
RoomRelay notifies whoever is responsible—an inspector, maintenance technician, or supervisor—with the property, issue, and next action already clear.
✓ No manual follow-up or message chasing
9:41● ▮ ᯤ
✦
RoomRelayNext steps
2WORK ROUTED
Everyone has what they need.
The next people in the workflow have been notified.
AR
MAINTENANCE · ASSIGNEDAlex Rivera
NowSink won’t drainUnit 304 · Bathroom
Inspect and repair before the next arrival.
JL
INSPECTION · NOTIFIEDJordan Lee
NextFinal room checkUnit 408 · Cleaning complete
Ready for the scheduled inspection.
AR
Alex was notifiedMaintenance · Unit 304
06
Next steps routed
Right person, right awayA calm interface for busy teams
Everything they need.
Nothing they don’t.
Each employee sees only the rooms, instructions, and operational details required for their work—without broad access to your property system.
- ✓Assigned rooms and tasks
- ✓Relevant instructions and notes
- ✓What needs attention before they leave
Rates & payments
HiddenGuest contact details
HiddenMS
MARIA’S VIEWToday’s work
⌾Unit 304Turnover cleaning · Due 3:00 PM
→Garden SuiteFinal room check · Due 4:00 PM
→River LoftWelcome setup · Due 5:30 PM
→⌾Private, role-based access
Keep the work moving
Make updating your PMS as easy as chatting with a coworker.
Speak naturally. RoomRelay turns what your team says into the right update and sends it where it needs to go.
MS
Maria saidVoice note · 0:07
“Everything is done in 408, but the lamp by the bed doesn’t work.”
✦
RoomRelay recordedStructured PMS update
01
ROOM STATUSRoom 408 · Cleaning complete
✓02
MAINTENANCEBedside lamp not working
✓03
Trust by design
Simple for staff.
Controlled for operators.
Give every employee access to the work they need—without exposing the guest, financial, or operational information they don’t.
Role-based accessHuman confirmationSensitive data protected
Privacy by design
Access to the work—not the entire system.
Sensitive guest, financial, and business information stays where it belongs. Staff only see what they need for the job in front of them.
VisibleRooms · Tasks · NotesProtectedRates · Payments · Guest details
Human in the loop
No silent AI actions behind the scenes.
Every proposed change is shown in plain language before it’s submitted. If something’s off, the employee corrects it first.
✓
Confirm 3 updates?Review before syncing
Language without silos
Natural for the team. Standardized for the PMS.
People communicate in the language that feels fastest and clearest. The underlying operational record stays consistent.
ES→PMS←EN
Built to connect, not replace
Keep the PMS you already use.
RoomRelay is designed to work with any property management system. We connect your frontline workflows to the tools already running your operation—so your team gets a simpler experience without replacing your core system.
Don’t see your PMS? We’re happy to work with you to build the integration your operation needs.
Let’s connect your PMS →♙Frontline teamVoice · Text · Tap
RoomRelayTranslate · Structure · Confirm
RRMSProperty management
∞Any PMSDesigned to integrate
+Built with youCustom integration
A better handoff starts here
See what RoomRelay could do for your operation.
Tell us a little about your team. We’ll use the conversation to map RoomRelay to the way your properties already work.
- 1Share a few detailsAbout your team and current workflow
- 2Choose a timePick a 30-minute slot that works for you
- 3See your workflowWe’ll make the demo relevant to your operation
01
First, tell us about you
Only your name and email are required.✓
Request received
Now choose a time for your 30-minute demo.Scheduler not loading? Open Google Calendar booking in a new tab.